Terms of Service

Last updated: November 10, 2026 · Effective: November 10, 2026

Please read Resolving disputes. These Terms contain an arbitration agreement and a class action waiver. Unless you opt out within 30 days, disputes between you and us will be resolved by individual binding arbitration, not in court.

About these Terms

These Terms of Service (“Terms”) are an agreement between you and FAMO Connect LLC (“we”, “us”, “our”), a Georgia limited liability company based in Tucker, Georgia, USA. They govern your use of the Plant Identifier app and related services (together, the “Service”).

By creating an account, continuing past the welcome screen, or using the Service, you agree to these Terms and confirm you have read our Privacy Policy. If you do not agree, do not use the Service.

Who can use the Service

You must be at least 13 years old, or older where the law where you live sets a higher age for agreeing to how your information is used (16 in some countries of the European Economic Area). By using the Service, you confirm you are.
If you are under 18 (or the age of majority where you live), you may use the Service only with the permission of a parent or guardian, who agrees to these Terms for you and is responsible for any purchase you make.
You must be able to form a binding contract, and not be barred from using the Service under the laws that apply to you.
The Service is for your personal, non-commercial use.

Your account

Starting without signing up. When you first open the app, we create a guest account for you. You can keep it at any time by signing in with Apple, Google or an email address.
Guest accounts can be lost. A guest account exists only on the device that made it. It is lost if you sign out of it, and you may lose access to it if you delete the app or change devices. We keep a guest account until it is deleted in the app or signed out of: we don’t delete guest accounts automatically. Sign in to keep your plants.
Keep your sign-in secure. You are responsible for activity under your account and for keeping your password and devices secure. Tell us at support@getplantidentifier.com if you think someone has used your account without permission.
One person per account. Don’t share your account or use someone else’s.

The Service

The Service names plants from your photos with AI, tells you how to care for them and whether they may be harmful to people and animals, answers questions about them, keeps the plants you save in your account across your devices, lets you share a plant as a picture, shows ads on the free plan, and offers optional extra features with Pro.

Changes. We are always improving the Service, and we may add, change or remove features. If we remove a major feature of Pro that you have paid for, we will tell you at least 30 days in advance.
Availability. We aim to keep the Service available, but we don’t promise it will always be available or free of errors. Identifying a plant, asking about one and keeping your plants in your account need an internet connection.
Daily allowances. The free plan has a daily number of identifications, which the app shows. We may change allowances, and any change will be shown in the app.

Identifications, care and safety information

Your consent comes first. Identifying a plant sends your photo, and asking about a plant sends your question, to a third-party AI service provider only after you allow it in the app. See our Privacy Policy for what is sent and to whom. If you don’t allow it, identification is unavailable, but your saved plants and the rest of the Service still work.
Answers can be wrong. Identifications, care advice, safety and toxicity information and answers to your questions are written automatically by AI. They may be inaccurate, incomplete or out of date, a plant can be named wrong, and a plant shown as safe may still harm a person or an animal. They are for general information only and are not medical, veterinary, agricultural or other professional advice.
Never eat a plant or use it as medicine because the app named it. Don’t rely on the Service to decide whether a plant is safe to touch, eat or keep near children or animals. If a person or an animal may have eaten part of a plant, or shows any sign of poisoning, contact a poison control center, a doctor, a vet or your local emergency number straight away.
Fair use. To keep the Service working for everyone, we may slow or pause identifications or answers for an account after unusually heavy or automated use.

The free plan shows ads, chosen and served by a third-party ad service. We are not responsible for the content of ads or for the products and services of advertisers, and your dealings with an advertiser are between you and them. When the app offers it, you can choose to watch a short rewarded ad for an extra identification, one Expert ID or one question that day: what it unlocks has no cash value, can’t be transferred, and is given only when the ad service confirms the ad was watched. We may limit how many rewarded ads you can watch.

Pro subscriptions and purchases

Buying Pro

“Pro” is an optional paid tier that unlocks extra features, described in the app at the time you buy. It is sold as an auto-renewing subscription and, where the app offers it, as a one-time purchase that unlocks it for as long as we offer Pro in the Service (a “lifetime” purchase). You buy it through the Apple App Store or Google Play (each, an “App Store”) using your App Store account. The App Store’s terms also apply to your purchase.

Before you confirm a purchase, the App Store shows you the price, the billing period and any free trial or introductory offer. Prices may vary by country and include or exclude taxes as the App Store shows.

Automatic renewal

A Pro subscription renews automatically at the end of each billing period, at the then-current price, until you cancel.

Payment is charged to your App Store account when you confirm the purchase (or, if you start with a free trial, when the trial ends).
Your subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period. Depending on the App Store, your account is charged for renewal within the 24 hours before the current period ends or when the new period starts.
If the price changes, the App Store will notify you as its rules require and, where required, ask for your agreement before charging the new price.

Free trials and introductory offers

If a free trial is offered, it lasts for the period shown when you sign up. Unless you cancel at least 24 hours before the trial ends, your subscription will start and you will be charged automatically. Whether you are eligible for a free trial or introductory offer is decided by the App Store (usually once per App Store account). On Android, if notifications are allowed, the app reminds you the day before a trial ends; the App Store’s own notices and these Terms apply whether or not it does.

Cancelling

You can cancel a subscription at any time in your App Store account settings (in the app: Settings › Manage subscription). After you cancel, you keep Pro until the end of the period you have paid for. Deleting the app or your Plant Identifier account does not cancel your subscription.

Refunds

Because App Store purchases are processed by Apple or Google, refunds are handled by the App Store under its refund policy. We cannot issue refunds for App Store purchases ourselves. To request one, contact Apple (reportaproblem.apple.com) or Google Play support. If a refund is granted, Pro ends. Nothing in these Terms limits any refund rights you have under the law where you live.

Your subscription and your account

Your purchase is linked to your App Store account and to your Plant Identifier account. If you buy Pro as a guest and then sign in, your purchase moves with you. If Pro is missing on a new device, sign in to the same account and tap Settings › Restore purchases.

If we stop offering Pro

If we discontinue Pro, we will tell you in the app or by email at least 30 days in advance, and we will stop renewing it. If it ends before the end of a period you have already paid for, we will help you request a refund for the unused part through the App Store you bought it from, where that App Store allows it. This applies to a one-time purchase too, where the law or the App Store’s rules give you a refund.

Your content

“Your content” means what you put into the Service, including your photos, the plants you save, the questions you ask about them, and your messages to us.

You own your content. We don’t claim ownership of it.
What you allow us to do. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit and display your content only to operate and provide the Service to you: for example, to keep your plants and their photos in your account, to show them on your other devices, and (with your consent) to send a photo or a question to our AI service provider for an answer. This license ends when you delete the content or your account, except for copies we must keep by law (see our Privacy Policy).
What we won’t do. We won’t publish your photos or your plants, use them in marketing or advertising, or use them to train AI models.
Your responsibility. Only put in content you have the right to use, and nothing illegal or harmful: photos of plants, not of people. You are responsible for what you share from the app.
Feedback. If you send us ideas or suggestions about the Service, we may use them without any obligation to you.

Acceptable use

You agree not to:

use the Service if you are under 13;
break the law or anyone’s rights through the Service;
copy, modify, distribute, sell or lease any part of the Service, except as these Terms or applicable open-source licenses allow;
reverse engineer, decompile or try to extract the source code of the app, except where the law allows despite this restriction;
access our servers, the AI feature or our APIs except through the official app, or use bots, scripts or automated tools to do so;
get around daily allowances, fair-use limits, payment, ads, app-integrity checks or other security measures, or watch rewarded ads by automated means;
use the Service to build a competing product or dataset, or to benchmark AI models; or
interfere with or disrupt the Service or other people’s use of it.

Our intellectual property

The Service, including the app, its design, artwork, text and software, is owned by us or our licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download and use the app on devices you own or control, for your personal, non-commercial use. We reserve all rights not expressly granted.

Third-party services and links

The Service relies on and links to services run by others, such as Apple and Google (sign-in, App Stores and device features), our AI service provider and our ad service. We are not responsible for third-party services, and your use of them may be governed by their own terms and privacy policies.

Ending these Terms

By you. You can stop using the Service at any time. To delete your account and its data, open Settings › Account › Delete account (Settings › Sign in to keep your plants safe › Delete account for an account you never signed in to). Remember to cancel any subscription in your App Store account settings.
By us. We may suspend or end your account or access to the Service if you seriously or repeatedly break these Terms, if we must to comply with the law, or to protect the Service or other users. Where reasonable, we will tell you why and give you a chance to fix the problem first. We may also stop offering the Service, after telling you at least 30 days in advance.
What happens next. When your account ends, your right to use the Service ends, and your data is deleted as our Privacy Policy describes. Sections that by their nature should survive (including the disclaimers, the limitation of liability, and the sections on resolving disputes and governing law) survive.

Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy. In particular, we do not warrant that identifications, care advice, safety or toxicity information or other answers are accurate, complete or suitable, that a plant is safe because the app says so, that your saved plants will never be lost, or that the Service will be uninterrupted, secure or error-free.

Some places do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you. If you are a consumer, you may have statutory rights that these Terms do not affect.

Limitation of liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, data or goodwill, arising out of or relating to the Service or these Terms, even if we were told they were possible.
Our total liability for all claims relating to the Service or these Terms is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the claim arose, or (b) US$100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud, or your statutory rights as a consumer.

Indemnity

To the extent permitted by law, you agree to indemnify and hold us harmless from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Service. This section does not apply to consumers where the law does not allow it.

Resolving disputes

Talk to us first. Most problems can be fixed quickly. Before starting any formal proceeding, please email support@getplantidentifier.com with a description of the issue and what you’d like us to do. We’ll try to resolve it informally within 30 days.

Arbitration. If we can’t resolve a dispute informally, you and we agree to resolve it by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this agreement to arbitrate.

Exceptions. Either party may bring an individual claim in a small-claims court that has jurisdiction, and either party may ask a court for relief for infringement or misuse of intellectual property rights.
No class actions. You and we waive the right to a jury trial and to take part in a class action, class-wide arbitration or any other representative proceeding. Claims may be brought only individually.
Fees and place. The AAA’s Consumer Arbitration Rules decide who pays the filing, administration and arbitrator fees. If you show that the cost of arbitration would be prohibitive compared with going to court, we will pay as much of it as the arbitrator decides is needed to make it affordable for you. The arbitration may take place by video call, by phone, on written submissions, or in person in the county where you live, as you choose.
Opting out. You can opt out of this arbitration agreement by emailing support@getplantidentifier.com within 30 days of first accepting these Terms, with your name, the email address on your account (if any) and a statement that you are opting out of arbitration. Opting out doesn’t affect the rest of these Terms.
If part of this section fails. If the class action waiver is found unenforceable for a claim, that claim will be decided in court, not in arbitration, and the rest of this section still applies to every other claim.
Where your consumer law says otherwise. If the consumer protection laws where you live don’t allow an arbitration agreement or a class action waiver to bind a consumer (for example, in Brazil, Québec, Japan or Türkiye), they don’t apply to you, and you may bring a claim in the courts your local law lets you use.

Courts. Any dispute that is not arbitrated — for example, if you opt out, or a claim is decided in court under this section — will be decided exclusively by the courts located in DeKalb County, Georgia, USA, and you and we consent to their jurisdiction. This does not stop either party from using small-claims court as described above.

Governing law

These Terms are governed by the laws of the State of Georgia, USA, and applicable federal law, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the agreement to arbitrate in Resolving disputes. This does not take away any protection that the consumer laws where you live give you and that cannot be waived by agreement.

Additional terms for Apple App Store users

If you downloaded the app from the Apple App Store, these additional terms apply:

Parties. These Terms are between you and us only, not with Apple Inc. (“Apple”). We, not Apple, are solely responsible for the app and its content.
Scope of license. Your license to use the app is limited to a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing where available.
Maintenance and support. We are solely responsible for providing maintenance and support for the app. Apple has no obligation to provide any maintenance or support services for the app.
Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are our responsibility.
Product claims. We, not Apple, are responsible for addressing any claims by you or any third party relating to the app or your possession or use of it, including (a) product liability claims, (b) any claim that the app fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection, privacy or similar legislation.
Intellectual property. If a third party claims that the app or your possession and use of it infringes that third party’s intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement and discharge of that claim.
Legal compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer contact. Questions, complaints or claims about the app should be sent to: FAMO Connect LLC, Tucker, Georgia, USA, support@getplantidentifier.com.
Third-party terms. You must comply with applicable third-party terms of agreement when using the app (for example, your wireless data service agreement).
Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

If these Apple terms conflict with the rest of these Terms, these Apple terms apply to your use of the app downloaded from the Apple App Store.

Additional terms for Google Play users

If you downloaded the app from Google Play, your use of Google Play is also governed by the Google Play Terms of Service. Google is not responsible for the app or its content.

Changes to these Terms

We may update these Terms from time to time. If a change is material, we will tell you in the app or by email at least 30 days before it takes effect, unless the change is required sooner by law or to address a security issue. If you keep using the Service after the change takes effect, you accept the updated Terms. If you don’t agree, stop using the Service, delete your account and cancel any subscription.

General

Entire agreement. These Terms, the Privacy Policy and any terms shown to you at the time of purchase are the whole agreement between you and us about the Service.
Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
No waiver. If we don’t enforce a right, we have not waived it.
Assignment. You may not transfer your rights under these Terms. We may transfer ours in connection with a merger, acquisition or sale of assets, or to an affiliate, as long as your rights are not reduced.
Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control.
Notices. We may send you notices in the app or to the email address on your account. You can send notices to us at support@getplantidentifier.com.
Language. These Terms are written in English. Any translation is for convenience only, except where local law requires the translation to govern.

Contact us

FAMO Connect LLC
Tucker, Georgia, USA
Support: support@getplantidentifier.com
Privacy: privacy@getplantidentifier.com