Delete your Plant Identifier account
You can delete your account and everything in it at any time. Deleting is permanent and can’t be undone.
In the app
- Open Plant Identifier and tap the round person button at the top of Home (on an iPad, at the top of the side bar) to open Settings.
- Tap Account, then Delete account. Never signed in? Tap Sign in to keep your plants safe instead, then Delete account.
- Confirm. If you signed in with Apple, Google or email, you’ll sign in once more to prove it’s you.
Your account is deleted straight away.
By email
Email us and we’ll delete it for you.
Email support@getplantidentifier.com- Send it from the email address you signed in with, with the subject “Delete my Plant Identifier account”.
- Signed in with Apple and chose Hide My Email? Include the relay address: you’ll find it in your Apple account settings under Sign in with Apple.
- We’ll confirm the account is yours, then delete it within 30 days and email you when it’s done.
What gets deleted
Your account and how you sign in, your saved plants and their photos (those an earlier version of the app saved too), your settings and consents, your record of identifications, questions and rewarded ads, and the feedback linked to your account.
What stays elsewhere
Apple and Google keep their own records of what you bought, under their policies and the law. Emails you sent to our support address are kept as our Privacy Policy describes.
Your Pro subscription
Deleting your account or the app doesn’t cancel Pro. Cancel it first in your App Store or Google Play subscriptions.
Never signed in?
A guest account, never signed in with Apple, Google or email, isn’t linked to you, so we can’t find it by email. Delete it in the app: we don’t delete guest accounts automatically.
The full details are in “Deleting your data and your account” in our Privacy Policy.