How can we help?
Most answers are below. If yours isn’t, write to us: a real person reads every message.
Email us
support@getplantidentifier.comWe reply within two business days. Tell us your phone model and what you were doing when it happened. A plant named wrong? Send us the photo.
Help in the app
Open Settings › Help and contact for answers, or to write to us straight from the app. Settings opens from the round person button at the top of Home (on an iPad, at the top of the side bar).
Common questions
Identifying plants
- How does Plant Identifier name a plant?
- Take a photo of a leaf, a flower or the whole plant, or pick one you already have. The app sends that photo to our AI service provider, which names the plant and writes how to care for it and whether it’s safe for people and pets. The first time, the app asks before it sends anything, and you can change your answer in Settings › Your consents. What is sent, and to whom.
- How do I get a better match?
- Fill the frame with one leaf or flower, in good light, and hold still. If the answer doesn’t look right, tap Not this? under its name to see the other likely matches, and pick the one you have.
- Can I trust the safety information?
- Take it as a careful guide, not a diagnosis: it’s written by AI and can be wrong. When the AI isn’t sure about a plant, the app treats it as toxic. Never eat a plant or use it as medicine because an app named it. If a person or a pet may have eaten part of a plant, call a poison control center or your vet straight away.
- How many plants can I identify?
- The free plan comes with a few identifications every day, and the app shows how many are left. They come back at midnight. When they run out, you can often watch a short ad for one more.
Your plants and your account
- Do I need to sign up?
- No. Plant Identifier makes a guest account for you the first time you open it. To keep your plants if you lose or change your device, sign in with Apple, Google or an email address: Settings › Sign in to keep your plants safe.
- I used an earlier version of the app. Where are my plants?
- Update Plant Identifier from the App Store or Google Play. The new version keeps your account, and the plants you saved are in My Plants.
- How do I move my plants to a new device?
- Sign in on your old device first. Then open Plant Identifier on the new one and sign in with the same Apple, Google or email account: your plants and their photos come with you.
- What happens to a guest account?
- We keep it until you delete it, but only the device that made it can open it. Delete the app or lose the device before you sign in, and there’s no way back into it, so sign in to keep your plants.
- How do I get a copy of my data?
- Open Settings › Account › Download my data (Settings › Download my data if you never signed in). You get one file with everything we keep for your account, your saved plants and their photos included.
- How do I delete my account?
- Open Settings › Account › Delete account (Settings › Sign in to keep your plants safe › Delete account if you never signed in). If you can’t open the app, email us and we’ll do it for you. All the details.
Plant Identifier Pro
- What does Pro include, and what does it cost?
- The app shows both before you buy, in your own country’s prices. Apple or Google bills it, and confirms the price with you first.
- How do I get Pro back on a new device?
- Sign in to the same Plant Identifier account you bought it on, then tap Settings › Restore purchases. Use the same Apple ID or Google account you paid with.
- How do I cancel Pro?
- In your App Store or Google Play subscriptions (Settings › Manage subscription takes you there). You keep Pro until the end of the period you paid for. Deleting the app or your account doesn’t cancel it.
- Can I get a refund?
- Apple and Google handle refunds for purchases made through them, under their own policies. On iPhone, ask at reportaproblem.apple.com; on Android, in Google Play’s order history.
Ads and privacy
- Why are there ads?
- Ads help pay for the free plan. Google’s ad service chooses and shows them: we never send it your photos, your plants or your questions. What the ads collect.
- How do I change my ad choices?
- Open Settings › Ad privacy choices. The app shows that row where privacy laws ask for a choice, such as in Europe and some US states. You can also reset or delete your device’s advertising ID, or limit ad tracking, in your device’s settings.
- Is my photo kept?
- Yes, with your plant. A photo you identify goes through our servers to our AI service provider, which doesn’t keep it. When a plant is named, the app saves it to your My Plants with its photo, in your account, so it comes with you to a new device. Delete a plant and its photo goes with it. How we handle your photos.
Updated November 2026.